Rental terms

This website lets you book the entire apartment at Av. Nossa Senhora de Copacabana, 1386, Copacabana, Rio de Janeiro, Brazil (the “Apartment”) directly with its host, Yann (“we”, “us”). The same apartment is also listed on Airbnb.

These terms apply to every booking made through this website. By ticking the acceptance box in the request form you agree to them.

A booking is made in four steps:

• You choose your dates and send a request. This is free and does not commit you to anything. The minimum stay is 5 nights and the Apartment sleeps up to 4 guests.
• We email you a quote automatically, calculated from our live calendar and rates, with our payment details.
• You pay a deposit of 50% of the total within 72 hours of your quote. If your arrival is within 30 days, the full amount is due within 72 hours instead.
• You pay the balance so that it reaches us no later than 30 days before your arrival.

Your dates are held, and your booking is confirmed, only once we have received and confirmed your deposit (or the full amount, when it is due in full). Until then the dates remain open to other guests and a quote is not a reservation.

If the dates are no longer available when your payment arrives, we will tell you straight away and refund everything you have paid.

The apartment number and check-in instructions are sent once your payment is confirmed.

Nightly prices follow the rates and restrictions published on our Airbnb listing, minus a 10% direct-booking discount on the nights. Weekly and monthly stay discounts are the same as on Airbnb and are applied before the direct-booking discount. The cleaning fee is charged once per stay. There are no other fees; optional extra housekeeping is available on request at the price shown on the site.

Prices are set in US dollars. Amounts shown in other currencies are converted at a reference rate and are indicative. The amount you actually pay is fixed in the currency of your quote (US dollars or euros) and does not change after the quote is issued.

You can pay by international bank wire in US dollars or euros, or by Zelle in US dollars (US bank accounts only). Our bank details are sent in your quote email and are never displayed on this website; please be careful with any message that asks you to pay somewhere else.

International wires use SWIFT with shared fees (SHA): each party bears the fees of its own bank. Please make sure the full amount reaches us.

To cancel, write to us by email or WhatsApp. Days are counted before your arrival date, from the day we receive your cancellation request, in São Paulo time. Refunds are made manually, by bank wire or Zelle.

• More than 60 days before arrival: full refund of what you paid, minus a processing fee of US$50 (or its equivalent in euros if you paid in euros).
• From 30 to 60 days before arrival (both days included): we keep 50% of the total booking amount, taken from what you have paid, and refund the rest. Nothing further is charged.
• Less than 30 days before arrival: no refund.

If you live in Brazil, the Brazilian Consumer Defence Code (CDC, art. 49) gives you the right to withdraw from a distance purchase. You may therefore cancel for a full refund of what you paid within 7 days of the day we receive your deposit, as long as your stay has not begun. This right applies in addition to the cancellation scale above.

If we are unable to host you for reasons within our control, we will tell you as early as possible and refund everything you have paid.

• Check-in is from 2:00 PM and check-out is before 11:00 AM.
• The Apartment is for the registered guests only, up to 4 people.
• The building has a 24/7 front desk (portaria). Only registered guests may access the Apartment. Outside visitors must be announced in advance and are subject to approval by the front desk.
• Parties, events and any form of prostitution are strictly prohibited.
• Please respect the building’s rules and your neighbours, in particular quiet hours.

We need the full name of every guest, as it appears on their passport, to register them with the building’s front desk and to meet our obligations under Brazilian law. We may ask for a copy of an identity document before or at check-in.

Please treat the Apartment with care. You are responsible for damage caused by you or your guests beyond normal wear and tear.

To the extent permitted by law, we are not liable for the loss of or damage to personal belongings, or for events outside our control (such as building works, utility outages or severe weather). Nothing in these terms limits any right you have under mandatory consumer-protection law.

These terms are governed by Brazilian law. Disputes are submitted to the courts of Rio de Janeiro, Brazil, without prejudice to any mandatory right of consumers to bring proceedings where they live.

For any question about these terms, write to booking@penthouse-arpoador.com or message us on WhatsApp.